ORDERS

When you place an order through our Platform, you will receive a confirmation SMS on your registered mobile number. If you provided an email address during account registration, a confirmation email ("Confirmation Email") will also be sent to you from Tisiy on behalf of the Partner Merchant, confirming that your order has been received and accepted by the Partner Merchant. The contract for the supply of any (a) consumer goods, and (b) other products and services will be between you and the Partner Merchant and will only be formed when we have sent you the Confirmation Email Or SMS. Ensure you provide the correct email address, accurate address, and telephone number to facilitate successful delivery. If you do not respond within 5 minutes of our Delivery Partner/Partner Merchant reaching your address, we reserve the right to leave.

Tisiy is committed to providing the best possible experience. If there is an issue with your order (e.g., missing items, product quality issues, delays), please contact our Customer Support Centre. Refer to our cancellation policy if you wish to cancel your order. All items are subject to availability

 Payment

Payment Method

We accept online payments through third parties, including Visa, MasterCard, By placing an order, you warrant that:

•   a)  All payment information provided is true and accurate.

•    b) The account used for payment has sufficient funds to cover the transaction and is active.

•     c) You are the holder or authorized user of the account, and you authorize the full transaction amount to be charged.

•     d) We reserve the right to add or remove any payment options at any time without prior notice.

 Payment Processing

All payment processing for purchases on the Platform may be handled through third-party e-commerce vendors. If paying by credit card, a standard pre-authorization check may be performed to ensure sufficient funds. If payment is refused, you will be notified immediately. Payment may be declined if:

• Billing information does not match bank records.

• The card has expired or been canceled.

• Fraud or security issues are detected.

• Any other technical error

   Prices
You understand that:

• All commercial/contractual terms are agreed upon solely between the User and the Service Providers for the products and services they offer. These terms include, but are not limited to, price, applicable taxes, delivery fees, payment terms, delivery dates, warranties, and after-sales services. Tisiy does not control or influence these terms. However, Tisiy may offer support services to the Service Providers, including order fulfillment, payment processing, payment collection, call center support, and other ancillary services under independent contracts with the Service Providers. The prices of products and services offered by Partner Merchants are determined solely by the Partner Merchants, with no input from Tisiy.

• Tisiy ensures that all listed prices are accurate at the time of publication, as provided by the Partner Merchants. The total price for ordered products and/or services, including delivery and other charges, will be displayed on the Platform when you place your order.

• The prices for catalog items displayed through the Services may differ from those offered or published by Partner Merchants for the same items, and/or from prices available on other third-party websites. These prices may not be the lowest available.

• Tisiy is not obligated to itemize its costs, profits, or margins when publishing prices.

• Tisiy  reserves the right to change prices at any time at its discretion. You are liable for all transaction taxes on the Services provided under these Terms and Conditions, except for taxes based on Tisiy’s income. Payment will be processed using the preferred payment method designated in your account.

• Both Tisiy and Merchant partners reserve the right to add a delivery fee to each order ("Delivery Charge"), based on the location, price, and size of the item, which will be presented at checkout.

     Promotional Offers
Tisiy and/or Partner Merchants may, at their discretion, offer promotional deals with different features and rates to any Users. These offers, unless made to you, have no bearing on your offer or contract. The fulfillment and validity of these offers depend on the Service Providers, payment partners, and third parties. Tisiy takes no responsibility for such offers.
 

          Modification and Cancellation of Order

Order modifications will be accepted only if the Partner Merchant agrees. Users may cancel orders if:

•     Failure to contact your phone or email.

•     Unavailability of products and services.

•      Incorrect details provided.

•     Wrong order delivered.

•     Damaged products or tampered packaging.

•      Missing items from the order.

•     Even after an order has been confirmed, it may still be subject to cancellation due to technical issues, discrepancies between system stock and warehouse stock, or non-deliverable conditions.

  Customer Unreachable

If the Delivery Partner arrives on time but cannot reach the User within five minutes, the order will be deemed delivered and returned to the Partner Merchant.

 Limitations of Liability

    In no event shall Tisiy or its Affiliates, contractors, agents, licensors, partners, or suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising out of or relating to: (a) these Terms and Conditions and its other policies applicable to you; (b) the Services, the Platform; or (c) your use or inability to use the Platform, even if Tisiy or a Tisiy authorized representative has been advised of the possibility of such damages. In such cases, Tisiy’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of these Terms and Conditions.

Tisiy shall not be liable for any actions or omissions by the Service Providers, including deficiency in service, wrong delivery or order, quality of goods, time taken to prepare or deliver the order, etc.

Further, we will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Platform.

Tisiy shall in no manner be liable in any way for any in-person interactions with representatives or staff of the Partner Merchant or for the User’s experience at the Partner Merchant’s outlet. To

Tisiy  is not liable to the User if any outlet of Partner Merchant temporarily or permanently shuts down its operations. Tisiy will only take care of claims/liabilities arising out of offers/membership plans advertised by Tisiy solely.

We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/debit cards.

You acknowledge that third-party services are available on the Platform. We may have formed partnerships or alliances with some of these third parties from time to time to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party's services, nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury, or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third parties’ services.

The list of products and services offered on the Platform is provided "as is". We and/or our employees make no warranty or representation regarding the quality, timeliness, content, packaging, efficiency in service, wrong delivery of order, delay in reaching the order, order package tampering, etc.

In no event shall we be liable for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, damages arising from personal injury or wrongful death, or damages resulting from lost profits, lost data, or business interruption, arising from any services provided by any Service Provider through the Platform. This applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and regardless of whether we are advised of the possibility of such damages. However, at our sole discretion, we may attempt to refund any amount paid by the User. Our liability, if any, in this regard will be strictly limited to the amount paid by the User with respect to the said order on the Platform.

Tisiy  tries to ensure that the information provided is accurate and complete; however, it does not warrant that the content of this platform is accurate, complete, reliable, current, or error-free.

Tisiy does not warrant that the functional and/or technical aspects of the Platform or the Tisiy Material will be error-free or that Tisiy, Tisiy Material, or the servers that make them available are free of viruses or other harmful components. If the use of the Platform or Tisiy Material results in the need for servicing or replacing property, material, equipment, data, or other elements, Tisiy is not responsible for those costs. Without limiting the foregoing, everything on the Platform is provided to you "as is" and "as available" and, to the fullest extent permitted by applicable law, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Tisiy and its suppliers make no warranties about the Tisiy Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platform.
 

To the fullest extent permitted by applicable law, Tisiy shall not be liable for any indirect, incidental, special, or consequential damages of any kind arising out of or in connection with the use of information available from the Platform or any liability relating to any loss of use, interruption of business, lost profits, or lost data, regardless of the form of action, whether in contract, tort, or otherwise, even if Tisiy has been advised of the possibility of such damages.

CANCELLATION POLICY

You can cancel your order at any time before or after it is accepted by the Partner Merchant. To cancel, click "CANCEL ORDER" on the Platform before acceptance. If the order has been accepted, contact Tisiy Customer Support with a brief reason for cancellation. If approved, a full refund will be issued promptly

Refunds will be processed through the same method as the original payment unless refunded to the User’s Wallet, which reflects within 24 hours of cancellation. If refunded to a credit card, debit card, or Apple Pay, Tisiy will initiate the refund promptly, typically appearing in your account within 3 to 7 business days, subject to your bank's processing time.

It's important to note that if any portion of the order was paid using the wallet, the User cannot request a transfer of this amount to their credit card or bank account. Instead, the refunded amount will be credited back to the wallet.

ITEM NOT FOUND OR PARTIAL CANCELLATION

 If you receive an order with a missing item, you have the right to request a new item or a refund under the following circumstances:

(a) Upon notification by Tisiy Customer Support that an item is missing from your order; or

(b) If you discover a missing item, notify Tisiy Customer Support, and they verify and accept your notification.

In such cases, you can choose to either replace the product or request a refund.