RETURN POLICY

All complaints, concerns, or other issues with a Product shall be forwarded to the Partner Merchant. The Partner Merchant shall be solely responsible for dealing with all such complaints, concerns, and other issues from a User on the same basis as if it had sold the Product directly to the User. Tisiy shall have no responsibility in this regard
 

  HOW TO INITIATE AN EXCHANGE OR RETURN?

To initiate an exchange or return, the customer should submit a Return/Replacement Complaint registration through the official website of Tisiy.com. While registering the complaint, the user should specifically mention the issue/complaint with a short description, and images of the product/package should be attached.

Subject to the terms outlined in this Return Policy, non-perishable items may be returned or exchanged within 7 days of the original purchase date. Orders outside this 7-day window are not eligible for exchange or return.

   Electronics

  Eligibility for Return:

(a) Our return policy applies to all eligible electronic products purchased through Jazp.

(b) To qualify for a return, the item must be in its original condition, including all packaging materials, manuals, and accessories.

(c) Returns are not accepted for items that have been damaged, altered, or tampered with after delivery.

(d) If the product has been used or product's original box was opened or seal were removed, the product replacement and refund will not be processed, unless there is a manufacturing defect or there is physical damage upon delivery, provided it is reported within 24 hours of delivery.

  Return Period:

(a) You may initiate a return within 7 days from the date of delivery.

(b) Items returned after 7 days will be considered final sale and ineligible for return.

  Return Process:

(a) For after-sales needs, such as repairs, maintenance, or warranty claims, customers should contact the Partner Merchant's Store or authorized service center directly.

(b) While we can assist by providing information and facilitating contact with the relevant service center, we are not obligated to collect items for return once delivery is completed.

(c) Users are responsible for following the return process and guidelines provided by the Partner Merchant's Store or authorized Service Center.

  Product Warranty:

(a) Warranty coverage for electronics is provided by the Partner Merchant or manufacturer, as specified in the product description or documentation.

(b) Customers should refer to the warranty terms and conditions provided by the Partner Merchant or manufacturer for details on coverage, duration, and any limitations or exclusions that may apply.

  Our Support:

(a) We will endeavor to assist you in connecting with the Partner Merchant's Store or authorized service center for after-sales support.

(b)Additionally, the user will have the option to contact, chat, or message the Partner Merchant through our application and website.

(c) We will provide relevant contact information and facilitate communication between you and the Partner Merchant/Service Center to address concerns or warranty claims.

(d) Please note, our role is to provide information and facilitate communication for after-sales requirements. Specific terms and conditions for repairs, maintenance, or warranty claims are governed by the Partner Merchant or manufacturer.

  ACCEPTABLE REASON FOR ITEM RETURNS

  Tisiy does not guarantee the quality of products delivered by third-party merchants. If you suspect a manufacturing defect with your item, please contact us promptly for assistance. To be eligible for a return, the item must fall into one of the following categories:

(a) The item delivered has a manufacturing defect caused by an error on the merchant’s end, such as in material, design, or workmanship.

(b) The delivered item is damaged (physically destroyed or broken) or defective (e.g., unable to function properly).

(c) The delivered item is incomplete (missing items or accessories).

(d) The delivered item is incorrect (wrong product, size, color, counterfeit, or expired).

(e) The delivered item does not match the product description or image (not as advertised).

(f) The delivered item does not fit (size unsuitable).

  Decisions regarding returns are at the sole discretion of Partner Merchant and Tisiy and in accordance with our internal policies, which are final and binding.

Tisiy reserves the right to suspend or terminate any refund immediately, without prior notice, if the refund violates the terms of this Return Policy or in cases of:

(a) Suspicious activity.

(b) Customer misrepresentation.

(c) Fraudulent activity

By using our services, you agree to indemnify Tisiy from any claims, suits, liabilities, judgments, losses, or damages arising from or related to demands under this Return Policy.

We reserve the right to modify or update this Return Policy at any time.

 If you have questions or need further assistance regarding our Return Policy, please mail to info@tisiy.com